1. What we collect
When you place an order or contact us, we collect your name, phone number, email address, delivery address, and order details. We also collect anonymised website usage data to improve your experience.
2. How we use your information
- To process and deliver your order.
- To communicate with you about your order, delivery, or support request.
- To send you marketing updates if you have opted in.
- To measure and improve our website and advertising performance.
3. Cookies & tracking
We use essential cookies to run the site and optional cookies for analytics and marketing (such as Meta Pixel). You can manage your cookie preferences using the banner at the bottom of the page. Marketing cookies are only loaded after you consent.
4. Who we share data with
We share data only with trusted service providers needed to operate the business: our payment processor (Paymob), email delivery service (Resend), and Meta for advertising measurement when you have consented. We do not sell your personal information.
5. Data retention
We keep order and customer records for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. You can request deletion of your personal data at any time.
6. Your rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at hello@thegrillboxeg.com.
7. Contact
For privacy-related questions, email hello@thegrillboxeg.com.